Frequently Asked Questions (FAQ)
FAQ
1. How long does shipping take?
We process all orders within 1–2 business days. Delivery usually takes 3–7 business days across India.
2. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available on eligible orders.
3. What is your return policy?
We offer a 3-day return policy. You can request a return within 3 days of receiving your order if the item is unused, in its original condition, with tags and packaging.
4. How can I request a return?
Please email us at kheniakshit8980@gmail.com with your order number and the reason for the return. We'll guide you through the process.
5. When will I receive my refund?
Once your returned item is received and inspected, approved refunds are processed within 10 business days to your original payment method.
6. Can I exchange an item?
Yes. The easiest way is to return your original item (if eligible) and place a new order for the replacement.
7. How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS.
8. What payment methods do you accept?
We accept secure online payments through UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (where available).
9. Do you ship across India?
Yes, we deliver to most locations across India.
10. How can I contact customer support?
You can reach us anytime at:
Email: kheniakshit8980@gmail.com